Last updated · 4 May 2026
Privacy policy.
One Click Process is a small Australian consulting business. We take privacy seriously because most of our clients are in industries with serious privacy obligations — finance, health, professional services. The short version of this policy: we collect what we need to do the work, we don't sell or share it, and we delete it when we don't need it any more.
What we collect
We collect personal information in three contexts:
- When you visit this website — basic anonymous analytics (pages visited, approximate location, device type) to understand which pages people read. We don't use remarketing, ad pixels, or cross-site tracking.
- When you book a discovery call — your name, email, business name, and what you've told us about your business via the booking form (Calendly). This data is held in Calendly under their own privacy policy and copied into our internal records.
- When you become a client — whatever data is necessary to do the engagement: workflow recordings, system access (read-only where possible), and any business data we need to design and build the agreed automations.
Why we collect it
We collect personal information for one of three reasons:
- To do the work you've engaged us to do.
- To respond to your enquiry or stay in touch with prospects who've booked a discovery call.
- To meet our own legal obligations (tax records, contractual records).
What we don't do with it
- We don't sell personal information to anyone.
- We don't share it with marketing platforms or data brokers.
- We don't use it to train AI models. Where we use external AI services to deliver client work, we use enterprise-tier APIs that contractually don't train on your data.
Where it's stored
Most of what we hold sits inside Microsoft 365 or Google Workspace tenancies — ours, or yours if we're working inside your environment. Calendly holds your booking data under their own terms. We don't run our own database servers; we rely on reputable cloud providers with appropriate certifications.
How long we keep it
We keep client engagement records for seven years from the end of the engagement, in line with Australian tax record requirements. Discovery-call enquiry data is held for two years from the call unless you become a client (in which case it rolls into the engagement record) or you ask us to delete it.
Your rights
If you'd like to know what personal information we hold about you, correct anything that's wrong, or have it deleted (subject to the legal-record retention above), email us at peterd@xtopia.com.au and we'll respond within 30 days.
Cookies
This website uses a small number of cookies — purely to remember your light/dark mode preference and to power anonymous analytics. We don't use advertising or tracking cookies. There's no banner because there's nothing to consent to that isn't strictly necessary.
Changes to this policy
If we change this policy materially, we'll update the "last updated" date at the top and (where you're an active client or active discovery-call lead) email you to flag the change.
Contact
Questions, concerns, or requests: peterd@xtopia.com.au.
This policy is provided as a plain-English summary of how we operate. It is not legal advice. If you have specific compliance requirements that need contractual privacy commitments (HIPAA, SOC 2, etc.), we cover those in the engagement agreement.